Air Archives - Gray Dawes Travel https://www.gdg.travel/blog/category/air/ Travel Better Mon, 24 Jun 2024 11:12:15 +0000 en-GB hourly 1 https://wordpress.org/?v=6.5.5 https://www.gdg.travel/wp-content/uploads/2019/10/cropped-GD_TRAVEL_logo_emblem-32x32.png Air Archives - Gray Dawes Travel https://www.gdg.travel/blog/category/air/ 32 32 Flight100: Testing The Limits of Sustainable Aviation Fuel (SAF) https://www.gdg.travel/blog/flight100-testing-limits-of-saf/?utm_source=rss&utm_medium=rss&utm_campaign=flight100-testing-limits-of-saf Mon, 27 May 2024 09:47:10 +0000 https://www.gdg.travel/?p=286337

The use and effectiveness of Sustainable Aviation Fuel (SAF) remains one of the hottest topics in business travel. Back in 28 November 2023, Virgin Atlantic successfully operated Flight100 - the world's first commercial SAF flight from London to New York. In this article we extract the key findings of the ground-breaking feat as outlined in the Executive Summary produced by the team behind it all.

The post Flight100: Testing The Limits of Sustainable Aviation Fuel (SAF) appeared first on Gray Dawes Travel.

]]>

Flight100: Testing the Limits of Sustainable Aviation Fuel (SAF)

reviewing Virgin Atlantic's historic flight from London to New York

The use and effectiveness of Sustainable Aviation Fuel (SAF) remains one of the hottest topics in business travel. Debates surrounding its implementation into the mainstream persist: Is the fuel cost-effective? Will it perform as well as its conventional, carbon-coughing counterpart? Are the environmental benefits as miraculous as some of its champions insist?

To answer these questions, and to further the scientific cause, Virgin Atlantic successfully operated the world’s first commercial SAF flight from London to New York on 28 November 2023. The Boeing 787-9, dubbed Flight100 as a nod to the 100% sustainable fuel that powered its Rolls-Royce Trent 1000 engines, was deemed a step forward in Virgin Atlantic’s commitment to decarbonising the travel industry.

Recently, the team at Virgin Atlantic published the results of their groundbreaking feat in an Executive Summary of Flight100, its opening gambit on the title page a swipe at the naysayers: “‘Sustainable Flight is Too Difficult’. Challenge Accepted”.

In this article, we take a deeper look at Virgin Atlantic’s Flight100 findings and give an overview of the key takeaways that could shape the future of SAF.

WHAT IS SAF?

SAF stands for Sustainable Aviation Fuel. It is produced from renewable resources such as wood chips, agricultural waste, or other biomass as an alternative to traditional fossil fuel-based aviation fuels. It is considered to be greener because it has a lower carbon footprint compared to traditional aviation fuels.

The 100% SAF Operated With Equivalent Safety to Traditional Jet A-1 Aviation Fuel

Flight100 used a 100% SAF fuel blend of 87% HEFA-SPK2 made from waste fats and sourced from Air bp in the EU and 13% dextrose-based SAK3 from Virent Inc. in the US.

This SAF blend did not qualify as fuel for use in commercial aviation by the ASTM, the body that governs the international technical standard for aviation fuel.

As a result, Flight100 could not operate under normal circumstances. It required a one-off approval for a non-commercial Permit to Fly from the UK Civil Aviation Authority (CAA) and overflight approvals from Irish, Canadian, and American civil aviation authorities.

Once approved, a ground test of the engines was conducted to test the performance of SAF compared to normal Jet A-1 fuel. After 4 hours of testing different thrust settings, it was established that performance was equivalent across both fuels.

Then a ground test of the auxiliary power unit (APU) was performed to evaluate the adverse effects caused by the 100% SAF blend. An internal inspection of the APU found there to be no identifiable signs of damage or leakage caused by the Flight100 fuel.

Key Takeaways
  • The flight demonstrated that a widebody long-haul aircraft using 100% SAF could operate at the same level of safety as traditional fossil fuel flights.
  • No modification needed to be made to the airframe, engines, or any other components.

Key Takeaways
  • SAF can reduce lifecycle carbon emissions by up to 70% when compared to fossil-derived Jet A-1.
  • SAF has a material impact on lifecycle emissions but does not remove it fully.

The Flight Saw a 64% Reduction in CO2e When Compared to a Standard Journey From London

The use of renewable or carbon recycling waste products, as used in the 100% SAF blend of Flight100, delivered a reduction in end-to-end carbon emissions when compared to fossil fuels. 

The Flight100 team conducted a comparative CO2e end-to-end Lifecycle Assessment (LCA), using 49 Boeing 787-9s flights between London Heathrow and New York JFK as a baseline to understand the typical carbon emission profile in tonnes. This included the emissions caused by passenger journeys to the airport, cargo activities, and fuel burn.

This baseline CO2e profile came in at 154 tonnes – of which 96% relate to Jet A-1 use. Comparatively, the use of Flight100 SAF reduced CO2e by 95 tonnes – a 64% reduction from the baseline. This includes not just the use of SAF but also the operational efficiencies that were implemented on the day such as replacing single-use plastic wraps on blankets in Premium and Economy cabins with a paper band.

However, a detailed LCA of the environmental impact of the trialled in-flight efficiencies, namely the trade-off between using renewable materials and the waste caused by them, uncovered a surprising result. The paper blanket wraps had a higher carbon footprint than the products they replaced. Plus, replacing plastic cups with a reusable alternative would contribute an additional 345 tonnes of CO2e per year due to extra weight causing a 5.5x increase in fuel burn.

 

 

There was a 4.4% Reduction in SAF Use due to Fuel Efficiency Initiatives

 

Flight100 aimed to maximise the benefits of SAF by materially reducing other environmental impacts compared to burning fossil fuels. 

While the primary focus of Flight100 was to test the safety and usability of 100% SAF, the team also wanted to build on efficiency measures to reduce fuel burn on the ground and in the air.

By reducing the weight of the flight, reducing taxi time, implementing a continuous descent arrival, and more, Flight100 delivered 2.2 tonnes of fuel savings. While these savings are small when compared to those possible by implementing SAF into future fleets, they were still responsible for a 4.4% reduction in overall fuel burn – that equates to 4,700 tonnes of fuel savings (or 18,000 tonnes of CO2e)

Working closely with Air Traffic Management (ATM) at every stage of the flight was another key element in driving fuel efficiency. When taken together, ATM-controlled activities delivered a huge 70% of the registered fuel efficiency gains, whether that be through optimised flight routing or continuous climb and descent. 

The Flight100 team acknowledged that the flight was prioritised both in the sky and on the ground which helped deliver such positive results – indeed they conceded that not having this priority would have likely increased the logged emissions.

 

Key Takeaways
  • Flight100 delivered 2.2 tonnes of fuel-savings through 9 in-flight and on-ground fuel efficiency initiatives.
  • These additional efficiencies contributed to a 4.4% reduction in overall fuel burn – that equates to 4,700 tonnes of fuel savings on a LHR to JFK route.

The reduction of CO2e when using Flight100 SAF compared to Jet A-1 fuel – a 95 tonnes difference.

%

Amount of potential fuel savings over a year (in tonnes) by adopting additional non-SAF-based operational efficiencies.

Tonnes of additional CO2e emissions when using paper blanket wrap alternatives across the product lifecycle.

The reduction of particulates from using Flight100 SAF when compared to Jet A-1 Fuel.

%

Key Takeaways
  • Flight100 used a total of 34.6 tonnes of SAF on the route between London Heathrow and New York JFK, around 1% more efficient than the 34.95 tonnes of Jet A-1 a traditional flight would need.
  • Flight100 SAF blend saw a 40% reduction in the size and number of particulates when compared to Jet A-1.

SAF Produced 40% Fewer Particulates Compared to Jet A-1 Fuel

Led by Imperial College London and Sheffield University, an analysis of particulate emissions was carried out to see what non-CO2 impacts were caused as a result of SAF use.

Through lab testing 100% SAF through a “proxy engine” to simulate real-life fuel combustion, scientists were able to measure the emission of particulates such as sulphur oxides (SOx) and nitrogen oxides (NOx).

Using Jet A-1 and 100% HEFA fuels as a comparison with the Flight100 SAF blend, the tests suggested a reduction in both the number and size of particulate emissions. Indeed, HEFA showed a 70% reduction in the number of particulates when compared to Jet A-1 and the Flight100 blend a 40% reduction

In addition to these findings, Flight100 SAF showed a 1% calorific value increase in energy measurement tests when compared to Jet A-1. What this points to is: a) potentially less fuel would be needed to power flights and; b) a reduction in CO2e emissions beyond fuel savings due to improved energy output. 

A 1% margin might sound small, but it represents a saving of approximately 1 million tonnes of CO2e in the context of the worldwide SAF target of 10% by 2030. In the case of the Flight100 route from London to New York, this 1% equated to around 0.35 less tonnes of fuel used.

In Conclusion

 

The evaluation of Flight100 demonstrated that using 100% SAF instead of traditional fossil fuels can be viable in the future. However, this viability comes with a few caveats: SAF alternatives need to be readily available to use and affordable for airlines.

In this sense, Flight100 showed that the key challenges surrounding the adoption of SAF are not operational – the 40% reduction in particulates and 64% reduction in CO2e production when compared to Jet A-1 fuel is a convincing argument for this claim.

In the meantime, Virgin Atlantic has committed to a 15% net reduction in CO2e emissions by 2030, a pledge which also includes operating 10% of their fleeton SAF.

Related Articles

Flight100: Testing The Limits of Sustainable Aviation Fuel (SAF)

Flight100: Testing The Limits of Sustainable Aviation Fuel (SAF)

The use and effectiveness of Sustainable Aviation Fuel (SAF) remains one of the hottest topics in business travel. Back in 28 November 2023, Virgin Atlantic successfully operated Flight100 – the world’s first commercial SAF flight from London to New York. In this article we extract the key findings of the ground-breaking feat as outlined in the Executive Summary produced by the team behind it all.

An Expert’s Guide to Ancillaries

An Expert’s Guide to Ancillaries

Arriving at your destination is just one step of the journey. In this article, we sit down with Matthew Bond, Enterprise Account Manager, to talk about ancillaries and how by booking “added extras” as part of a complete, door-to-door trip with Gray Dawes you can streamline your business trips.

I Can Find It Cheaper On The Internet

I Can Find It Cheaper On The Internet

American Airlines announced in February 2024 that it would require travel agencies and online booking tools to connect directly to their NDC channel or lose access to up to 50% of fares, with travellers no longer receiving Advantage points on bookings. Here’s what happened next…

CALL US

08448 553700
+44 (0) 1206 716111 (if outside the UK)

EMAIL US

ALWAYS HERE

Mon – Sun, 24 hours a day

LET’S TALK

Fill in the form below and we’ll get back to you as soon as we can.

The post Flight100: Testing The Limits of Sustainable Aviation Fuel (SAF) appeared first on Gray Dawes Travel.

]]>
An Expert’s Guide to Ancillaries https://www.gdg.travel/blog/expert-guide-to-ancillaries/?utm_source=rss&utm_medium=rss&utm_campaign=expert-guide-to-ancillaries Thu, 16 May 2024 10:11:29 +0000 https://www.gdg.travel/?p=286263

Arriving at your destination is just one step of the journey. In this article, we sit down with Matthew Bond, Enterprise Account Manager, to talk about ancillaries and how by booking "added extras" as part of a complete, door-to-door trip with Gray Dawes you can streamline your business trips.

The post An Expert’s Guide to Ancillaries appeared first on Gray Dawes Travel.

]]>

An Expert's Guide to Ancillaries

learn all about ancillaries from Account Manager Matthew Bond

So You’ve Booked Your Flight, Hotel, or Rail Ticket…

Your long-planned business trip awaits and the promise of an unforgettable experience sits bright on the horizon. You’re good to go. Or are you?

Arriving at your destination is just one step of the journey. Are you going to need a car to get around? Do you need to organise parking? Have transfers been booked from the airport?

All of these “added extras” that complement a trip are referred to as ancillaries. In this article, we talk to one of our Account Managers, Matthew Bond, who discusses the benefits of booking ancillaries as part of a complete, door-to-door trip and how Gray Dawes makes the whole process as simple as possible.

WHAT ARE ANCILLARIES?

The seal of Chicago

Ancillaries refer to all of the extra elements of the trip that complement a flight or rail journey. They include:

  • Car hire
  • Car parking
  • Airport transfers
  • Airline seating
  • Additional luggage allowances

Travellers might feel the need to organise all of these elements separately. However, through Gray Dawes you can book everything as one package either via our YourTrip online booking tool or by talking to our dedicated team of travel experts.

Matthew Bond, Enterprise Account Manager at Gray Dawes Travel

“From a glance, you may think that booking travel is only about ensuring you have booked your flight, hotel or rail ticket.

 

“However, have you considered all the other great and useful ancillary travel items available when using the Gray Dawes Yourtrip Booking Tool or via our offline dedicated teams?

 “Of course, your trip may only consist of one or two of the essential travel options such as car parking or airport transfers, but to support your travel journey further and to save you additional searching and external effort you may want to consider booking some of the additional ancillary items available to you at the time of booking.”

“Through our unique and comprehensive booking tool YourTrip, you can book a complete trip from “door to door” making your travel experience fully encompassing and negating the need to book separate items independently. Equally in doing so, you can benefit from Gray Dawes managing the payment of these ancillary items for you and including them within your agreed invoicing process.”

BOOKING ANCILLARIES WITH YOURTRIP

CAR HIRE

Book car hire in over 180 countries. With YourTrip you can enter the location that you require car hire with the drop-off and pick-up times and dates and the platform will give you a list of available car hire options to choose from.

AIRPORT TRANSFERS

Enter your destination and YourTrip will do all of the searching for you; you just need to select which option suits you best. Use the embedded Google maps plugin to find the exact location of your required transfer.

CAR PARKING

If you need to leave your car for a prolonged period then let YourTrip find you the best option for parking. Simply enter the location that you’re flying from and let YourTrip find the spot that works best for you.

“At Gray Dawes we offer the full range of ancillaries at the time of booking, giving you the best price and most ideal options.

“To benefit your travel booking journey with Gray Dawes you can book Car Hire, Ferries, Eurotunnel, Airport Parking, Taxis and Transfers with chauffeur-driven vehicles in countless destinations worldwide. Additionally, through our dedicated travel teams, there is the ability to book airline seating and additional luggage not included in ticket fares at the time of booking.

“The most frequent ancillary product booked by Gray Dawes clients is car hire, shortly followed by taxis, transfers and airport parking. Our customers love the fact that they can manage all of this through our booking tool and our dedicated team of travel experts.”

Explore YourTrip

YourTrip is our powerful online travel booking tool and app. It provides a wide range of features to enhance your business travel experience at every stage. To find out much more about how YourTrip can support your business travel programme, visit our YourTrip webpage.

Related Articles

Flight100: Testing The Limits of Sustainable Aviation Fuel (SAF)

Flight100: Testing The Limits of Sustainable Aviation Fuel (SAF)

The use and effectiveness of Sustainable Aviation Fuel (SAF) remains one of the hottest topics in business travel. Back in 28 November 2023, Virgin Atlantic successfully operated Flight100 – the world’s first commercial SAF flight from London to New York. In this article we extract the key findings of the ground-breaking feat as outlined in the Executive Summary produced by the team behind it all.

An Expert’s Guide to Ancillaries

An Expert’s Guide to Ancillaries

Arriving at your destination is just one step of the journey. In this article, we sit down with Matthew Bond, Enterprise Account Manager, to talk about ancillaries and how by booking “added extras” as part of a complete, door-to-door trip with Gray Dawes you can streamline your business trips.

I Can Find It Cheaper On The Internet

I Can Find It Cheaper On The Internet

American Airlines announced in February 2024 that it would require travel agencies and online booking tools to connect directly to their NDC channel or lose access to up to 50% of fares, with travellers no longer receiving Advantage points on bookings. Here’s what happened next…

CALL US

08448 553700
+44 (0) 1206 716111 (if outside the UK)

EMAIL US

ALWAYS HERE

Mon – Sun, 24 hours a day

LET’S TALK

Fill in the form below and we’ll get back to you as soon as we can.

The post An Expert’s Guide to Ancillaries appeared first on Gray Dawes Travel.

]]>
I Can Find It Cheaper On The Internet https://www.gdg.travel/blog/i-can-find-it-cheaper-on-the-internet/?utm_source=rss&utm_medium=rss&utm_campaign=i-can-find-it-cheaper-on-the-internet Thu, 09 May 2024 11:46:34 +0000 https://www.gdg.travel/?p=286351

American Airlines announced in February 2024 that it would require travel agencies and online booking tools to connect directly to their NDC channel or lose access to up to 50% of fares, with travellers no longer receiving Advantage points on bookings. Here's what happened next...

The post I Can Find It Cheaper On The Internet appeared first on Gray Dawes Travel.

]]>

I can find it cheaper on the Internet

How often have you heard that?

American Airlines announced in February 2024 that it would require travel agencies and online booking tools to connect directly to their channel or lose access to up to 50% of fares with travellers no longer receiving Advantage points on bookings. Many in the industry scrambled to meet AA’s target with constant cries of not being “NDC-ready.”

Gray Dawes has been presenting clients with NDC content for almost six years, and it was no surprise that we smashed American Airlines’ target of 30% for bookings made directly on their NDC channel in the US. In fact, we achieved nearly 45% by the airline’s May deadline!

VCK Travel logo

As an early adopter of NDC, Gray Dawes is the largest adopter of British Airways NDC content and the second largest adopter of Lufthansa NDC content. We’re also making great strides with Air France KLM as more and more airlines adopt this modern retailing platform.

With no restrictions to a single GDS, we deliver content from recognised travel retailers, such as Expedia Group, Premier Inn and Booking.com, alongside direct connections to airlines, hotels and global rail suppliers And it’s all beautifully presented in our single booking tool YourTrip, no matter where in the world you are.

It’s what we call ‘𝐇𝐈𝐆𝐇 𝐂𝐎𝐍𝐓𝐄𝐍𝐓’. Empowering our clients with the freedom of choice, giving them everything they need to book better, spend less and travel smarter.

And we never hear “I can find it cheaper myself on the internet.”

Do you?

NEW DISTRIBUTION CAPABILITY (NDC)

Get access to a greater choice of enriched air content without the hassle of shopping around.

NDC was developed by the International Air Transport Association (IATA) back in October 2012, revolutionising the way in which air travel content was distributed and purchased. Gray Dawes were one of the early adopters of the standard. It allows us to put our customers at the very centre of the travel experience and saves them from the hassle of trawling through innumerable sources to find the air products they are looking for.

The numbers speak for themselves –  82% of fares are on routes flown by NDC airlines, and a third of what we sell is cheaper than a traditional TMC.

Average saving of short-haul NDC fares versus Non-NDC fares on flexible tickets

Average saving of short-haul NDC fares versus Non-NDC fares

%

The percentage of fares on routes flown by NDC participating airlines

Average saving of short-haul NDC fares versus Non-NDC fares on restricted tickets

Related Articles

Flight100: Testing The Limits of Sustainable Aviation Fuel (SAF)

Flight100: Testing The Limits of Sustainable Aviation Fuel (SAF)

The use and effectiveness of Sustainable Aviation Fuel (SAF) remains one of the hottest topics in business travel. Back in 28 November 2023, Virgin Atlantic successfully operated Flight100 – the world’s first commercial SAF flight from London to New York. In this article we extract the key findings of the ground-breaking feat as outlined in the Executive Summary produced by the team behind it all.

An Expert’s Guide to Ancillaries

An Expert’s Guide to Ancillaries

Arriving at your destination is just one step of the journey. In this article, we sit down with Matthew Bond, Enterprise Account Manager, to talk about ancillaries and how by booking “added extras” as part of a complete, door-to-door trip with Gray Dawes you can streamline your business trips.

I Can Find It Cheaper On The Internet

I Can Find It Cheaper On The Internet

American Airlines announced in February 2024 that it would require travel agencies and online booking tools to connect directly to their NDC channel or lose access to up to 50% of fares, with travellers no longer receiving Advantage points on bookings. Here’s what happened next…

CALL US

08448 553700
+44 (0) 1206 716111 (if outside the UK)

EMAIL US

ALWAYS HERE

Mon – Sun, 24 hours a day

LET’S TALK

Fill in the form below and we’ll get back to you as soon as we can.

The post I Can Find It Cheaper On The Internet appeared first on Gray Dawes Travel.

]]>
Airline Theft https://www.gdg.travel/blog/airline-theft/?utm_source=rss&utm_medium=rss&utm_campaign=airline-theft Thu, 04 Apr 2024 16:23:50 +0000 https://www.gdg.travel/?p=285651

Airlines don't divulge their statistics on in-flight theft. However, several high-profile cases recently have bought the issue into the headlines. So what can you do to avoid having your valuables pilfered mid-flight, and what should you do if you get robbed on a plane?

The post Airline Theft appeared first on Gray Dawes Travel.

]]>

Airline Theft

Is it on the rise? How to avoid being robbed on a plane and what to do if you are.

Is airline theft on the rise? The simplest answer is we don’t know.

Airlines don’t divulge their statistics on in-flight theft. However, several high-profile cases recently have bought the issue into the headlines.

In December 2023 a man was charged with stealing USD $23,000 (£18,200) cash from three fellow passengers on a flight from Ho Chi Minh City to Singapore, while in October police arrested a man en route from Taipei to Tokyo suspected of serial in-flight thefts.

airline overhead luggage

Do these high-profile cases correlate to an overall increase in light-fingered passengers in-flight?

Not necessarily, according to Jonathan Frankham, General Manager UK at World Nomads Travel Insurance. However, they do provide a reminder to be careful with your belongings on a flight.

Jonathan said: “While we’ve observed no discernible trend in claims submitted to suggest in-flight luggage theft is historically prevalent or on the rise in recent years, it’s still crucial to be vigilant and take steps to ensure the security of possessions and important documents.”

Most people have multiple high-value items on them when flying. In addition to a wallet and phone, it’s not unusual to be carrying a passport, laptop, cash, and maybe a camera or other valuables. This, Jonathan warns, can provide easy pickings for thieves.

“It’s a calculated gamble on the part [of the thieves], exploiting travellers’ sense of security once snugly seated on board. Yet, it’s during these moments – the buzz of mealtimes, the dimming of lights, or those quick dashes to the loo – that thieves might try their luck.”

In the case of the Tokyo arrest, reports said the 51-year-old suspect would pretend to be checking his own luggage in the overhead compartment, but instead stealing US dollars, Euros, and Yen from fellow travellers’ bags. The cash was swapped with lower-value small denomination Cambodian riel or Indonesian rupiah, to maintain the wallets’ weights and sizes.

It’s not just cash or valuables that can be targeted. Passports continue to fetch a sizeable price on the black market.

So, how do you ensure you don’t become a target for plane-based pilfering?

 

  • Pack smartly and keep your valuables on you
  • Avoid leaving high-value items such as passports, cash, or phones unattended

This is your first line of defence. Packing smartly is crucial. Opt for a sturdy backpack, preferably one that can be securely locked and marked with colourful zip ties for easy identification. If the zip tie is missing or tampered with, it’s important to alert a cabin crew staff member immediately.

Store larger bags in overhead lockers to keep them safe. If the space is available, it can be useful to place them across the aisle so you can easily see if anyone is foraging through them who shouldn’t be.

For high-value items such as passports, cash, and phones, our best practice is to use a secure waist pouch or carry them in your pocket. Avoid leaving them unattended altogether and always keep them in sight. This not only minimises the risk of theft but also ensures that insurance claims are not negatively impacted due to negligence.

sleeping passengers on a flight

Mealtimes, sleeping, or trips to the toilet offer opportunistic thieves the perfect time to strike!

  • Flights offer thieves unique opportunity to steal valuables, says insurance expert

 

  • Remaining vigilant, keeping key items on you, and packing safely is advised
What should travellers do if they fall victim to inflight thefts?

 

Report the incident to the airline as soon as you realise something is missing, in accordance with the Montreal Convention’s guidelines.

This international treaty requires airlines to offer compensation for lost or damaged luggage on international flights. Although the treaty’s stance on stolen luggage is less explicit, it’s crucial to notify the airline as soon as possible.

Secondly, travellers should obtain all necessary documentation to support their case. This includes requesting a Property Irregularity Report (PIR) from the airline. Additionally, it’s vital to keep all related documents such as tickets, luggage tags, and receipts for any emergency purchases, as these form an essential part of any subsequent insurance claims.

It’s important to also involve the local police. Reporting the theft to the police and securing a police report is a critical step, as it provides official documentation of the theft, which is often necessary for insurance claims.

What should travellers do if they need to make an insurance claim?

 

Once you’ve advised the airline and the police, it’s vital to thoroughly review your travel insurance policy. Even though policies will typically cover such incidents, it’s essential to understand the policy’s limits and exclusions, and additional premiums may be required for high-value items.

Next, gather all necessary evidence, including proof of ownership, age, and value of the stolen items, which are crucial for the claim process. It’s also important for travellers to assess their responsibility in the situation. Ensuring that valuables were secured, and that luggage was not left unattended is key, as negligence can impact the viability of a claim.

By remaining vigilant during your flight, applying common sense and following the tips we’ve described above, we’re sure your next flight will be free from the dramas recently reported in Singapore.

Safe travels!

Related Articles

Flight100: Testing The Limits of Sustainable Aviation Fuel (SAF)

Flight100: Testing The Limits of Sustainable Aviation Fuel (SAF)

The use and effectiveness of Sustainable Aviation Fuel (SAF) remains one of the hottest topics in business travel. Back in 28 November 2023, Virgin Atlantic successfully operated Flight100 – the world’s first commercial SAF flight from London to New York. In this article we extract the key findings of the ground-breaking feat as outlined in the Executive Summary produced by the team behind it all.

An Expert’s Guide to Ancillaries

An Expert’s Guide to Ancillaries

Arriving at your destination is just one step of the journey. In this article, we sit down with Matthew Bond, Enterprise Account Manager, to talk about ancillaries and how by booking “added extras” as part of a complete, door-to-door trip with Gray Dawes you can streamline your business trips.

I Can Find It Cheaper On The Internet

I Can Find It Cheaper On The Internet

American Airlines announced in February 2024 that it would require travel agencies and online booking tools to connect directly to their NDC channel or lose access to up to 50% of fares, with travellers no longer receiving Advantage points on bookings. Here’s what happened next…

CALL US

08448 553700
+44 (0) 1206 716111 (if outside the UK)

EMAIL US

ALWAYS HERE

Mon – Sun, 24 hours a day

LET’S TALK

Fill in the form below and we’ll get back to you as soon as we can.

The post Airline Theft appeared first on Gray Dawes Travel.

]]>
5 Ways AI Will Revolutionise Business Travel https://www.gdg.travel/blog/5-ways-ai-revolutionise-business-travel/?utm_source=rss&utm_medium=rss&utm_campaign=5-ways-ai-revolutionise-business-travel Mon, 05 Feb 2024 13:40:00 +0000 https://www.gdg.travel/?p=283736

In today's fast-paced world, where efficiency and productivity are more important than ever, AI is emerging as a game-changer in the realm of corporate travel. In this article, we take a look at 5 possible ways AI might revolutionise the industry, offering a brief look into a future where truly intelligent technology has unlocked new doors hitherto unnoticed.

The post 5 Ways AI Will Revolutionise Business Travel appeared first on Gray Dawes Travel.

]]>

5 Ways AI Will Revolutionise Business Travel

How next-gen technology will improve the traveller experience

The Power of AI for the Business Travel Industry is Yet to be Fully Realised…

 

In today’s fast-paced world, where efficiency and productivity are more important than ever, AI is emerging as a game-changer in the realm of corporate travel. From streamlining bookings to enhancing traveller experiences, the potential for AI to transform the way we navigate the business travel landscape is immense. In this article, we take a look at 5 ways AI may – and already is – revolutionise the industry, offering a brief look into a future where truly intelligent technology has unlocked new doors hitherto unnoticed.

 

Young woman in black coat looking at the depature boards at an airport with a yellow roller case

#1

Augmented Reality (AR) Aircraft Repair

 

The recent launch of Apple’s Apple Vision Pro glasses demonstrated the powerful potential of wearable augmented reality (AR) tech. Via heads-up displays and AI-powered queries, users of AR can seamlessly occupy the real and digital realms to reap the benefits of both. Though the technology is still in its infancy, its future as an aircraft maintenance tool is clear for all to see: a fully responsive piece of wearable kit that will help engineers diagnose problems and conduct repairs.

The potential integration of AI object recognition software could take things one step further. Engineers could pinpoint issues in real-time through their AR glasses and be informed of the exact part or tool needed to make a repair. This speeds up the maintenance process, meaning airlines can turn around planes much faster, thus improving flight schedule targets and reducing passenger delays. It also means fewer plane ‘going technical’ on the runway.

The possibilities are endless! 

 

#2

AI-Powered Biometrics and Identification

 

Imagine no longer having to remember to bring passports or ID cards to the airport. With the continued development of AI recognition and biometrics technology, this near-sci-fi notion could become a very real reality. A face might be all a traveller needs to check in at an airport or board a plane. Paperwork would quickly become a thing of the past.

This seamless check-in experience would be bolstered by AI-powered security systems with the power to scan luggage and carry-on bags with a near-perfect degree of accuracy, meaning less need for passengers to sort their belongings before heading through customs.

The introduction of this technology might be sooner than you think. An AI security system was tested last year and could be potentially rolled out in 2024. 

 

Young businesswoman talking on the ohone while sitting on a train
Young woman at call centre on the phone to a customer

#3

AI Hotel Check-In and Concierge

 

When one thinks of AI, it’s hard not to conjure up images of semi-sentient robots. The two ideas seemed intertwined, a semiotic relationship instilled in our cultural consciousness by hundreds of books and movies, even if the idea of a human-thinking machine might seem faintly ridiculous. But as AI continues to develop apace, so too does the possibility of robots with the power to manage the day-to-day workings of hotels.

AI-powered concierges could soon be deployed in hotels to check in guests and deliver room service orders, all while learning an individual’s habits and preferences to ensure their stay is as comfortable as possible. These robot assistants will also be able to give up-to-the-second travel information and answer queries on the fly.

#4

Hyper-Personalised Travel Itineraries

 

AI-powered travel booking tools will one day be able to know its users with the intimacy of friends. While current technology allows travel booking systems to identify broad trends and preferences among its users, i.e. whether an individual usually travels for leisure or prefers to sit in First Class, AI could provide even more profound insights.

What if your booking tool knew that you were a professional welder and qualified scuba diver who likes to fly at night?  Itineraries could be personalised with the tiniest details. Travellers would be guaranteed a smooth trip from beginning to end, sprinkled with extras.

 

An Asian male is using a digital wallet in his phone to pay for his subway commute ticket
Young woman at call centre on the phone to a customer

#5

Smart Trips Optimised by AI Learning

 

What if AI could allow train, car, and flight service providers to unravel the tangle of a traveller’s journey and keep them moving along one, seamless thread. Every stage of a trip could be managed by a single AI assistant, whether through an integrated app or via a chatbot.

A traveler could book a train ticket on an app, the AI assistant will determine whether a rideshare might be necessary upon arrival, and then – depending on traffic conditions, the train’s expected arrival, and individual preferences – will select a car that is most likely to be there on time.

People will no longer need to research routes or transport delays manually; everything will be delivered to their pockets (or AR glasses) in real-time.

In Summary

 

Business travel is on a course to become intertwined with the transformative power of AI. The possibilities are endless, from the seamless integration of AI-powered biometrics for efficient identification processes to the utilisation of augmented reality for aircraft repairs.

AI-driven hotel check-ins and concierge services also have the potential to elevate the traveller experience, while hyper-personalised itineraries hint at a future where individuals are treated as individuals. Though it is still too early to predict exactly how AI will evolve, the possibilities inherent in the technology, and its impact on the business travel industry, is very clear. Now it’s time to wait and see, though we suspect we won’t be waiting too long!

HIGH TECH TRAVEL

Discover our award-winning, content-rich suite of travel technology completely tailored to your organisation. Experience tomorrow’s travel technology, today.

WATCH ON-DEMAND

Learn more about the future of business travel technology and AI from our very own Chief Technology Officer, Sophie Taylor, in episode 9 of our Travel Talks webinar..

Related Articles

Flight100: Testing The Limits of Sustainable Aviation Fuel (SAF)

Flight100: Testing The Limits of Sustainable Aviation Fuel (SAF)

The use and effectiveness of Sustainable Aviation Fuel (SAF) remains one of the hottest topics in business travel. Back in 28 November 2023, Virgin Atlantic successfully operated Flight100 – the world’s first commercial SAF flight from London to New York. In this article we extract the key findings of the ground-breaking feat as outlined in the Executive Summary produced by the team behind it all.

An Expert’s Guide to Ancillaries

An Expert’s Guide to Ancillaries

Arriving at your destination is just one step of the journey. In this article, we sit down with Matthew Bond, Enterprise Account Manager, to talk about ancillaries and how by booking “added extras” as part of a complete, door-to-door trip with Gray Dawes you can streamline your business trips.

I Can Find It Cheaper On The Internet

I Can Find It Cheaper On The Internet

American Airlines announced in February 2024 that it would require travel agencies and online booking tools to connect directly to their NDC channel or lose access to up to 50% of fares, with travellers no longer receiving Advantage points on bookings. Here’s what happened next…

CALL US

08448 553700
+44 (0) 1206 716111 (if outside the UK)

EMAIL US

ALWAYS HERE

Mon – Sun, 24 hours a day

LET’S TALK

Fill in the form below and we’ll get back to you as soon as we can.

The post 5 Ways AI Will Revolutionise Business Travel appeared first on Gray Dawes Travel.

]]>
Travel Talks 10 – 2024 Trends https://www.gdg.travel/blog/travel-talks-10-2024-trends/?utm_source=rss&utm_medium=rss&utm_campaign=travel-talks-10-2024-trends Fri, 26 Jan 2024 16:58:12 +0000 https://www.gdg.travel/?p=283386

Discover what corporate travel management will look like over the next twelve months. In this episode of Travel Talks, we explore the operational, economic, geopolitical and technology factors which will influence the business travel industry in 2024, exploring what this will mean for organisations, travel managers and travellers.

The post Travel Talks 10 – 2024 Trends appeared first on Gray Dawes Travel.

]]>

WEBINAR SERIES | TRAVEL TALKS | Episode 10

BUSINESS TRAVEL TRENDS TO SHAPE 2024

Discover what corporate travel management will look like over the next twelve months.

We explore the operational, economic, geopolitical and technology factors which will influence the business travel industry in 2024, exploring what this will mean for organisations, travel managers and travellers.

WATCH ON DEMAND

BUSINESS TRAVEL TRENDS TO SHAPE 2024

In this episode of Travel Talks, the first for 2024, our very own Chief Operating Officer, David Bishop, and Group Marketing Director, John Cooper, gaze into their corporate travel crystal balls to offering insights and predictions for what corporate travel trends we can expect to see over the next twelve months.

Tune in to find out what’s going to influence your business travel experience in 2024, as David and John discuss everything from costs, AI, geopolitical factors, sustainability, robotics and much more!

Download the 2024 Trends Factsheet

Enter a few details below to download your FREE copy of the factsheet which accompanies this Travel Talks webinar.

12 + 8 =

CHECK OUT THE SERIES

Travel Talks bringing you all the latest business travel trends and topics from our very own industry experts.

Each bite-size session offers insight, how-to’s and top tips on subjects such as building traveller confidence, implementing a sustainable travel policy, creating successful corporate travel programmes and more! You can catch up on any you may have missed and sign up to be part of upcoming webinars on the Travel Talks page.

CALL US

08448 553700
+44 (0) 1206 716111 (if outside the UK)

EMAIL US

ALWAYS HERE

Mon – Sun, 24 hours a day

LET’S TALK

Fill in the form below and we’ll get back to you as soon as we can.

The post Travel Talks 10 – 2024 Trends appeared first on Gray Dawes Travel.

]]>
Travel Talks USA 1 – NDC Is Coming! https://www.gdg.travel/blog/travel-talks-usa-1-ndc-is-coming/?utm_source=rss&utm_medium=rss&utm_campaign=travel-talks-usa-1-ndc-is-coming Wed, 13 Dec 2023 17:32:11 +0000 https://www.gdg.travel/?p=282519

The New Distribution Capability represents a game-changer for the business travel industry. In this, the very first American episode of our popular Travel Talks webinar series, we discuss all things NDC.

The post Travel Talks USA 1 – NDC Is Coming! appeared first on Gray Dawes Travel.

]]>

WEBINAR SERIES | TRAVEL TALKS USA | Episode 1

NDC IS COMING

THE NEW DISTRIBUTION CAPABILITY (NDC) REPRESENTS A GAME-CHANGER FOR THE TRAVEL INDUSTRY.

Its benefits extend to all stakeholders involved, from airlines and TMCs to the ultimate beneficiaries: the travelers. NDC’s customer-centric approach, enriched content, personalization, increased transparency and seamless connectivity are transforming the way travel is distributed and purchased.

In this, the very first American episode of our popular Travel Talks webinar series, we discuss all things NDC.

WATCH ON DEMAND

NDC IS COMING!

As one of the early adopters of NDC, Gray Dawes Travel is ahead of the curve in delivering the benefits it provides to our clients.

In this Travel Talks webinar, hosted by our Chief Customer Officer, Carolann Martini, a distinguished panel of experts debate the hottest topic in business travel from three very different perspectives. Giving voice to the corporate travel buyer, the TMC and the industry consultant analyst are Carmen Smith (Global Travel & Expense Services Manager at Immunocore), David Bishop (Chief Operating Officer at Gray Dawes Group) and Andrew Menkes (Chairman at Partnership Travel Consulting), respectively.

WHY US?

Three reasons why our award-winning service is the right travel fit for your organisation…

PEOPLE

 

Boutique Service
A personal touch delivered by real people with a passion for travel.

TECHNOLOGY

 

Awesome Tech
Intuitive travel apps and beautiful booking tools designed to delight.

CONTENT

 

Value and ROI
We deliver the widest choice and the best rates and fares available.

CHECK OUT THE SERIES

Travel Talks bringing you all the latest business travel trends and topics from our very own industry experts.

Each bite-size session offers insight, how-to’s and top tips on subjects such as building traveller confidence, implementing a sustainable travel policy, creating successful corporate travel programmes and more! You can catch up on any you may have missed and sign up to be part of upcoming webinars on the Travel Talks page.

CALL US

(800) 544-1222
08448 553700 (in the UK)

EMAIL US

ALWAYS HERE

Mon – Sun, 24 hours a day

LET’S TALK

Fill in the form below and we’ll get back to you as soon as we can.

The post Travel Talks USA 1 – NDC Is Coming! appeared first on Gray Dawes Travel.

]]>
Fly Better with Emirates https://www.gdg.travel/blog/fly-better-with-emirates/?utm_source=rss&utm_medium=rss&utm_campaign=fly-better-with-emirates Sat, 11 Nov 2023 16:26:15 +0000 https://www.gdg.travel/?p=281938

You can fly with Emirates to over 130 destinations around the world. So wherever your business takes you, make your travel streamlined, economical and unforgettable

The post Fly Better with Emirates appeared first on Gray Dawes Travel.

]]>

FLY BETTER

With Emirates

We recently spoke to the team at Emirates to learn all about their Emirates Skywards rewards programme, chauffeur service, sustainability initiatives, and more about their global offerings. 

From its global hub in Dubai, Emirates flies to over 140 destinations across six continents, providing a better and more enjoyable experience every time. From a convenient Chauffeur-drive service* and luxurious lounges to delicious gourmet meals and world-class service, Emirates makes sure every step of the journey is as comfortable and memorable as possible.

 

*Chauffeur-drive available for First Class and Business Class passengers. Mileage limitations apply.

Emirates logo<br />

Enjoy Premium Economy Class

Give yourself a higher level of comfort and relaxation in the new Premium Economy cabin on selected A380 flights. Enjoy more space and a premium dining experience surrounded by a sophisticated cabin interior. Sink into wider, cream leather seats, get extra room to stretch out on raised cushioned leg rests and enjoy the latest entertainment on a 13.3-inch HD TV. Here’s what you can expect: 

 

  • A separate cabin
  • Cream leather seats 19.5 inches wide
  • Raised cushioned legrests and footrest
  • Six-way adjustable headrest

 

 

  • 8-inch recline
  • In-seat charging port
  • Side cocktail table
  • Spacious woodgrain tables and extra side table for drinks

 

Experience the Emirates A380

If you’re flying in First Class or Business Class, you can relax over cocktails and bistro bites with fellow travellers in the A380 Onboard Lounge. Share stories around the table or at the bar and help yourself to a light bite, from nibbles and sandwiches to little sweet treats. And in First Class, refresh mid-flight in the exclusive Shower Spa with a selection of premium all-natural spa products.

Chaffeur Service
Chaffeur Service

YOUR CHAUFFEUR SERVICE

Enjoy luxury from door to door. Fly First Class or Business Class and Emirates will drive you to and from the airport. Switch off, relax, and enjoy the view while your very own chauffeur does the rest.

Emirates Lounges

Ease into your journey from our airport lounges in Dubai and around the world. Indulge in delicious cuisine, sample our range of fine wines, premium spirits and champagne, freshen up with a shower or keep up with the news.

You can relax in our lounges and partner lounges worldwide when you fly First Class or Business Class or as an eligible Emirates Skywards member. If you’re not eligible for free entry, you can still enjoy paid access to our lounges in Dubai and many of our lounges worldwide.

Emirates Skywards Loyalty Programme

Earning more has never been simpler

Join the Emirates Skywards loyalty programme and change the way you experience the world. As a member, you will benefit from various rewards and upgrades designed to compliment your lifestyle and make every trip more illuminating.

You’ll start earning both Skyward Miles and Tier Miles from your very first flight as a member, meaning you can take advantage of unrivalled savings and work your way up the loyalty tier system from the start.

You can also pool your accrued Miles in a My Family account meaning the entire family can benefit.

Female Reclining in Emirates Airline Seat
Male and Female in business wear standing at the reception of an Emirates Hotel
Start Enjoying the Benefits

You can earn Skywards Miles every time you travel, spend, stay, dine, with Emirates’ growing number of international partners. You can then easily spend these miles to: Reduce the cost of your next flight, upgrade your seat to a class above, catch a special performance from your favourite artist, and much more…

Loyalty Tiers Explained

Earn Tier Miles alongside your Skywards Miles to unlock more exciting rewards. Tier Miles help you retain your current membership status or reach the next tier with extra bonuses:

  • BLUE members – The entry tier
  • SILVER members – Earn 30% bonus Miles
  • GOLD members – Earn 75% bonus Miles
  • PLATINUM members – Earn 100% bonus Miles

Emirates’ Commitment to Our Planet

Emirates are passionate about environmental sustainability and are committed to action that focuses on:

  • Reducing emissions
  • Consuming responsibly
  • Preserving wildlife and habitats

Their Environmental Sustainability Executive Steering Group meets regularly to set direction and help set goals that aim to make Emirates the leader in sustainable aviation practices.

 

Related Articles

Flight100: Testing The Limits of Sustainable Aviation Fuel (SAF)

Flight100: Testing The Limits of Sustainable Aviation Fuel (SAF)

The use and effectiveness of Sustainable Aviation Fuel (SAF) remains one of the hottest topics in business travel. Back in 28 November 2023, Virgin Atlantic successfully operated Flight100 – the world’s first commercial SAF flight from London to New York. In this article we extract the key findings of the ground-breaking feat as outlined in the Executive Summary produced by the team behind it all.

An Expert’s Guide to Ancillaries

An Expert’s Guide to Ancillaries

Arriving at your destination is just one step of the journey. In this article, we sit down with Matthew Bond, Enterprise Account Manager, to talk about ancillaries and how by booking “added extras” as part of a complete, door-to-door trip with Gray Dawes you can streamline your business trips.

I Can Find It Cheaper On The Internet

I Can Find It Cheaper On The Internet

American Airlines announced in February 2024 that it would require travel agencies and online booking tools to connect directly to their NDC channel or lose access to up to 50% of fares, with travellers no longer receiving Advantage points on bookings. Here’s what happened next…

CALL US

08448 553700
+44 (0) 1206 716111 (if outside the UK)

EMAIL US

ALWAYS HERE

Mon – Sun, 24 hours a day

LET’S TALK

Fill in the form below and we’ll get back to you as soon as we can.

The post Fly Better with Emirates appeared first on Gray Dawes Travel.

]]>
How to Prepare for ETIAS as a British Traveller https://www.gdg.travel/blog/how-to-prepare-for-the-etias-pass/?utm_source=rss&utm_medium=rss&utm_campaign=how-to-prepare-for-the-etias-pass Mon, 11 Sep 2023 08:36:35 +0000 https://www.gdg.travel/?p=279872

Learn how to navigate the European Travel Information and Authorization System (ETIAS) as a British traveller.

The post How to Prepare for ETIAS as a British Traveller appeared first on Gray Dawes Travel.

]]>

How to Prepare for the New ETIAS Pass

avoid issues travelling to the EU as a British Traveller

What is the ETIAS Pass?

The European Travel Information and Authorization System (ETIAS) is a new system that will be required for visa-exempt travellers to enter the Schengen Zone, which includes 26 European countries. The ETIAS will be similar to the US ESTA system, and will require travellers to submit an online application and pay a fee.

Though no concrete date has been set, British citizens will eventually be required to have an ETIAS pass to enter the Schengen Zone, with a potential release touted for sometime in 2024. However, there are a number of ways that British travellers could encounter issues when applying for or using an ETIAS pass. In this article, we will be taking a deeper look into the ETIAS pass and giving our advice on how to avoid potential issues and delays when it is introduced.

Non-Schengen Zone sign from an airport terminal

The number of years an ETIAS pass will be valid

The proposed cost of an ETIAS pass once released

Months in advance travellers need to apply

Potential Issues with the ETIAS Pass

The Electronic European Travel Information and Authorisation System (ETIAS) is an idea that is still in its infancy. While the system is being implemented, and individuals learn how to navigate it, business travellers and holidaymakers may encounter issues that could cause their trip to be delayed.

Application Issues

The ETIAS application process is relatively straightforward, but there are a number of things that could lead to a British traveller’s application being rejected. For example, travellers must provide accurate and up-to-date information on their application, and they must also pay the application fee. If any of this information is incorrect or incomplete, the application could be rejected.

Travellers should also be aware of the specific requirements for each Schengen country. Some countries require travellers to have a passport that is valid for at least three months after their intended date of departure, while others require at least six.

Border Issues

Even if a British traveller’s ETIAS application is approved, they could still encounter issues at the border. For example, border guards may ask the traveller questions about their travel plans or their criminal history. If the traveller gives the wrong answers or if the border guards have any concerns, they could refuse the traveller entry into the Schengen Zone.

In addition, border guards may use the ETIAS system to check for any security risks associated with the traveller. If the border guards find any security risks, there may be extra interviews that could delay your travel plans indefinitely.

What Is The Schengen Zone?

Learn more about the Schengen Zone and what it means for UK business travellers.

Four Ways to Avoid ETIAS Issues

#1 – Plan Early

The ETIAS application process can take a few days, so it’s important to start planning early, especially if you’re travelling during peak season. As the system remains in its early stages, you may need to remain patient to delays in processing applications.

#2 – Prepare Documents

Make sure that you have all of the proper documents to hand when applying for an ETIAS pass. You’ll need a valid passport, a credit or debit card, and any other information that pertain to your intended travel or stay.

#3 – Pay Application Fee

Be prepared to pay the €7 ETIAS application fee. Although travellers under the age of 18 or over the age of 70 are exempt from the fee, they will still need the pass to travel. 

#4 – Answer Honestly

Even if you have completed your ETIAS application successfully, border guards may still ask you questions about your travel plans, your criminal history, or your reasons for visiting the Schengen Zone. Be prepared to answer them.

In Conclusion

It is crucial that British travellers prepare for the arrival of the new ETIAS pass if they wish to visit the Schengen Zone. Here are the key points to remember:

  • Start planning early and make sure you have all the required documents.
  • Complete the application carefully and pay the application fee.
  • Be prepared to answer questions at the border.
  • Be patient and understanding as the ETIAS system is still in its early stages.

Find out how we can help you navigate the introduction of ETIAS with our ‘always on’, high touch service. 

Related Articles

Flight100: Testing The Limits of Sustainable Aviation Fuel (SAF)

Flight100: Testing The Limits of Sustainable Aviation Fuel (SAF)

The use and effectiveness of Sustainable Aviation Fuel (SAF) remains one of the hottest topics in business travel. Back in 28 November 2023, Virgin Atlantic successfully operated Flight100 – the world’s first commercial SAF flight from London to New York. In this article we extract the key findings of the ground-breaking feat as outlined in the Executive Summary produced by the team behind it all.

An Expert’s Guide to Ancillaries

An Expert’s Guide to Ancillaries

Arriving at your destination is just one step of the journey. In this article, we sit down with Matthew Bond, Enterprise Account Manager, to talk about ancillaries and how by booking “added extras” as part of a complete, door-to-door trip with Gray Dawes you can streamline your business trips.

I Can Find It Cheaper On The Internet

I Can Find It Cheaper On The Internet

American Airlines announced in February 2024 that it would require travel agencies and online booking tools to connect directly to their NDC channel or lose access to up to 50% of fares, with travellers no longer receiving Advantage points on bookings. Here’s what happened next…

The post How to Prepare for ETIAS as a British Traveller appeared first on Gray Dawes Travel.

]]>
The New Distribution Capability (NDC) Definitive Guide https://www.gdg.travel/blog/ndc-definitive-guide/?utm_source=rss&utm_medium=rss&utm_campaign=ndc-definitive-guide Wed, 12 Jul 2023 13:56:19 +0000 https://www.gdg.travel/?p=278292

The New Distribution Capability (NDC) was developed by the International Air Transport Association (IATA) to revolutionise the way in which air travel content was distributed and purchased. In this blog post, we will explore the advantages of adopting NDC and how you can use it to stay ahead of the travel tech curve.

The post The New Distribution Capability (NDC) Definitive Guide appeared first on Gray Dawes Travel.

]]>

New Distribution Capability (NDC)

a definitive guide

What is NDC and how can you take advantage of it?

 

In the midst of an ever-shifting digital landscape, it is crucial for industries to stay switched on to new trends. Refusing to change in step with technological advancements and the evolving consumer expectations that come with it, you risk alienating your customers and ceding ground to more forward-thinking competitors. This is especially true for those in the travel industry.

One of the biggest shakeups in the travel tech scene was introduced in October 2012. The New Distribution Capability (NDC) was developed by the International Air Transport Association (IATA) to revolutionise the way in which air travel content was distributed and purchased. No longer did travellers and travel agents have to trawl through innumerable sources to find the air products they were looking for – NDC allowed deals to be presented on indirect channels with unprecedented ease.

In this blog post, we will explore the advantages of adopting NDC and how you can use it to stay ahead of the travel tech curve.

Young woman in black coat looking at the depature boards at an airport with a yellow roller case

Enhanced Traveller Experience

 

NDC puts the traveller at the centre of the distribution process. By providing access to a wider range of content, including ancillary services, seat selection, and personalized offers, NDC empowers travellers to tailor their journey according to their preferences.

This flexibility also includes the ability to identify a frequent flyer or loyalty programme member and pass this information onto the airline in return for a personalised offer – whether this be a cheaper fare or free or discounted ancillaries.

%

Percentage of fares on routes flown by NDC airlines - a third of what we sell is cheaper than a traditional TMC

Richer Content

 

Traditionally, travel agents rely on Global Distribution Systems (GDS) to access airline content. However, these systems often have limitations in terms of the breadth and accuracy of the information provided. NDC addresses this issue by offering richer, more detailed content directly from the airlines.

This means travel agents can access real-time data, including live flight availability, fares, and ancillary services, ensuring accurate and up-to-date information for their customers. Consequently, travellers can make more informed decisions, leading to improved satisfaction and reduced booking errors.

Average saving of short-haul NDC fares versus Non-NDC fares on flexible tickets
Young businesswoman talking on the ohone while sitting on a train
Young woman at call centre on the phone to a customer

Increased Choice

 

NDC enables airlines to showcase their offerings and differentiated services more effectively. By providing access to their full range of products and ancillary services, airlines can differentiate themselves from competitors and highlight their unique value propositions.

This transparency gives travellers a broader choice, allowing them to explore and select the options that best align with their preferences and budget. Ultimately, NDC fosters healthy competition, driving airlines to innovate and deliver more compelling offers to attract customers.

The number of years ago Gray Dawes adopted NDC, becoming early adopters of the standard

TRAVEL TALKS | Episode 7 Content is King

Watch Webinar on-demand

In our latest Travel Talks webinar, Gray Dawes CCO Warren Dix, COO Dave Bishop and special client guest Leanne Wilby from Games Global look at the importance of NDC and getting great content in your corporate travel programme.

Personalised Offers

 

With NDC, airlines can leverage data and analytics to create personalized offers based on travellers’ preferences, travel history, and loyalty status.

This targeted approach enables airlines to offer relevant ancillary services, such as seat upgrades, additional baggage, or priority boarding, tailored to individual passengers. By receiving personalized offers at the right moment in the booking process, travellers can easily select preferred ancillaries to enhance their overall travel experience.

Average saving of a short-haul NDC fare versus a non-NDC fare
An Asian male is using a digital wallet in his phone to pay for his subway commute ticket
Young woman at call centre on the phone to a customer

Seamless Integration

 

NDC offers a standardized, XML-based messaging protocol that facilitates seamless integration between airlines, travel management companies (TMCs) travel agents, and other travel service providers.

This interoperability ensures efficient communication and connectivity across the travel ecosystem. With NDC, airlines can directly distribute their content to various sales channels, including TMCs, online travel agencies (OTAs), metasearch engines, and corporate booking tools. This streamlined connectivity reduces distribution costs, limits intermediaries, and enables faster time-to-market for new products and services.

Average saving on short-haul NDC fares versus non-NDC fares on restricted tickets

In Summary

 

The New Distribution Capability (NDC) represents a game-changer for the travel industry. Its benefits extend to all stakeholders involved, from airlines and TMCs to the ultimate beneficiaries: the travellers. NDC’s customer-centric approach, enriched content, personalization, increased transparency, and seamless connectivity are transforming the way travel is distributed and purchased.

By embracing NDC, the travel industry is embracing a future of enhanced customer experiences, greater choice, and increased efficiency. As NDC continues to evolve and gain wider adoption, its impact will undoubtedly shape the way TMCs do business.

 

Related Articles

Flight100: Testing The Limits of Sustainable Aviation Fuel (SAF)

Flight100: Testing The Limits of Sustainable Aviation Fuel (SAF)

The use and effectiveness of Sustainable Aviation Fuel (SAF) remains one of the hottest topics in business travel. Back in 28 November 2023, Virgin Atlantic successfully operated Flight100 – the world’s first commercial SAF flight from London to New York. In this article we extract the key findings of the ground-breaking feat as outlined in the Executive Summary produced by the team behind it all.

An Expert’s Guide to Ancillaries

An Expert’s Guide to Ancillaries

Arriving at your destination is just one step of the journey. In this article, we sit down with Matthew Bond, Enterprise Account Manager, to talk about ancillaries and how by booking “added extras” as part of a complete, door-to-door trip with Gray Dawes you can streamline your business trips.

I Can Find It Cheaper On The Internet

I Can Find It Cheaper On The Internet

American Airlines announced in February 2024 that it would require travel agencies and online booking tools to connect directly to their NDC channel or lose access to up to 50% of fares, with travellers no longer receiving Advantage points on bookings. Here’s what happened next…

CALL US

08448 553700
+44 (0) 1206 716111 (if outside the UK)

EMAIL US

ALWAYS HERE

Mon – Sun, 24 hours a day

LET’S TALK

Fill in the form below and we’ll get back to you as soon as we can.

The post The New Distribution Capability (NDC) Definitive Guide appeared first on Gray Dawes Travel.

]]>